Privacy Policy

1. Who we are

GlobeTopup is a global mobile airtime and data top-up platform providing country, operator, number, product, order payment, order lookup, balance-check guidance and customer support services.

2. Information we collect

• Account information, including email, username, login status, registration time, invitation code or relationship, and language preference.
• Top-up order information, including country, operator, number, product, amount, order number, status, order time, delivery result and failure reason.
• Payment information, including currency, network, amount, payment address, receiving address, TxID, on-chain confirmation status, payment time and order matching status.
• Customer support information, including chat records, order numbers, recharge numbers, screenshots, proofs and handling results.
• Device and log information, including IP, browser, device, operating system, language, access time, page visits, error logs and cookies.

3. How we use information

• Create and manage accounts.
• Process mobile airtime or data top-up orders.
• Verify USDT-TRC20 payments and match payment transactions to orders.
• Display order status and provide customer support.
• Handle failed top-ups, refunds or balance returns.
• Detect abnormal transactions, fraud, self-invitation abuse or promotion misuse.
• Improve website functionality and user experience, and comply with applicable legal, tax, accounting and regulatory requirements.

4. Recharge numbers and third-party operators

To complete top-up services, we may submit the recharge number, operator, product and order information to third-party recharge suppliers, operator interfaces or service partners.

5. USDT payment records

USDT-TRC20 payments are blockchain transactions. TxIDs, addresses and amounts may be publicly visible on-chain. We may retain transaction records for order verification, payment matching, exception handling, refunds, balance returns, financial reconciliation, tax and security risk control.

GlobeTopup will never ask for your private key, seed phrase, exchange password or verification code.

6. Cookies and similar technologies

We may use cookies or similar technologies to keep you signed in, remember language settings, analyze visits and identify abnormal access or fraud risks.

7. Information sharing

We share information only as necessary with recharge suppliers, payment verification providers, cloud service providers, customer support systems, analytics services and parties required by law, tax or regulation. We do not sell your personal information.

8. Retention

Account information, order information, payment records, support records and logs are retained for the period necessary for services, finance, tax, risk control and legal requirements.

9. Security

We use access controls, encrypted transmission, password hashing, restrictions on order and payment data access, abnormal login detection and risk monitoring. However, internet transmission cannot be guaranteed 100% secure.

10. Your rights

You may request access, correction, deletion of certain information, withdrawal of authorization, account closure or complaint handling. Some order, payment, finance, tax, risk control or legally required information may need to be retained.

11. Minors

The platform is not intended for minors.

12. Cross-border processing

Because we provide global top-up services, information may be processed, stored or accessed in different countries or regions.

13. Updates

This policy may be updated and the updated version will be published on the website.

14. Contact us

If you have questions, please contact us through the online customer support on this website.